Course Credits and References

Course Developer Jeanette Evans (BA, MS) is a writer, editor, analyst, and consultant with a broad based of experience.   She has over 20 years of experience working in a number of industries and has published articles through the Society for Technical Communication (STC) where she is an Associate Fellow. She received a 2016 Apex Award of Publication Excellence for her work with the STC.   She holds an MS in technical communication management from Mercer University and an undergraduate degree in education from the University of Illinois.

Course Instructor

Linda Zavadil (BA, MA) is a business management professional who has directed and supervised both large and small organizations in finance, human resources, customer relations, and recruitment for over 20 years. After completing her MA in Organizational Psychology at Columbia University, Teachers College, she went on to manage mutli-million dollar budgets, mediate and train a variety of personnel issues, and developed and implemented policies, presentations and training for organizational managers and employees. She has a great understanding of how all parts of any business (accounting, finance, human resources, marketing, sales, customer service) must all work together in order to increase the company's bottom line.