Online Class: Generational Diversity in the Workplace

This course will look at generational diversity in the workplace and how you can use it to its fullest potential.

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  • 15
  • 29
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  • 728
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  • 6
    average time
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Course Description

There has been a lot of discussion about the different generations and their features. Often, this is in regards to identifying what generations are out there, who belongs to them, and what impact they have--or are having--on society as we know it. Not all of this is positive, per se, but it is information that is still being brought out in to the public eye on a large scale.

Utilizing information about the different generations and how they operate is something that is becoming increasingly popular in the business world. Every generation has its own strengths and weaknesses, and skills that can only be developed through experience. This generational diversity is a gold mine of professional resources that is already active in the workforce--so why aren't businesses using it?

This course will look at generational diversity in the workplace and how YOU can use it to its fullest potential. Some of the topics that will be discussed will include:


  • The Generations--You've heard about Millennials and Baby Boomers, but what about the Silent Generation? Gen X? Gen Z? Gen Alpha?
  • Generational Differences--Each generation has its own attributes that mark them for who they are. How these differences interact with each other and what impact they will have on the workplace will be discussed here.
  • The Future Generations Of The Workplace--What generations have yet to enter the workforce? And what could we expect from them? An excellent way for businesses and employers to prepare for the younger generations who are still growing up.

There's a lot to cover with generational diversity and you'll be surprised at what you'll learn. Do you have what it takes to give it a try? Let's Go!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(643 votes)

Lesson 1: The Widening Generation Gap In The Workplace

Within society, the focus on the varying generations and their differences has been the primary focus. These differences have, unfortunately, produced a bit of a gap between the generations in the areas of society where it's necessary for them to interact. Additional lesson topics: From GIs to Gen Z Or Is It iGen? : How Generations Get Nicknames; Are You A Xennial? Take The Quiz; The Cons of Each Generation; Here Is When Each Generation Begins and Ends, According to Facts; Baby Boomers; The Unexpected Value of Business Collaboration; The Generations 11 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Why I Decided to Take this Course...
  • Assessment: Lesson 1 Exam

Lesson 2: Myths and Misconceptions of Generational Diversity in the Workplace

The workplace itself is full of myths and misconceptions that both employers and employees often believe as fact. Part of this comes from assumptions based on your own experiences. Additional lesson topics: Generational Differences at Work…Do They Exist or Not?; A Breakdown of the Five Generations of Employees in the Workplace; Five Myths About Baby Boomers; Generational Differences: Myths and Realities PDF ; The Ideal Retirement Age—And Why You Won't Retire Then; The Myths and Reality of the Workplace Generational Divide; Your Generational Identity Is A Lie 12 Total Points
  • Lesson 2 Video
  • Complete Assignment: Myths and Misconceptions
  • Assessment: Lesson 2 Exam

Lesson 3: The Silent Generation

This lesson will take a closer look at the oldest of the generations currently in the workplace, the Silent Generation. This will encompass individuals born between the date range of 1925 and 1945. Additional lesson topics: Silent Generation: Characteristics and Other Important Facts; Common Characteristics of the Silent Generation; McCarthyism; The U.S. Home Front During World War II; Great Depression; Prohibition; The Silent Generation, “The Lucky Few”; American Generation Fast Facts 12 Total Points
  • Lesson 3 Video
  • Complete Assignment: Silent Generation
  • Assessment: Lesson 3 Exam

Lesson 4: The Baby Boomer Generation

This lesson will take a closer look at the Baby Boomer generation, by far, one of the most well-known and frequently studied generations of the last century. This will include defining who the Baby Boomers are, what has influenced them over their lifetime, and the different events that have shaped them into what they are today. Additional lesson topics: Just How Many Baby Boomers Are There?; From Baby Boomers to Generation Z; What Baby Boomers' Retirement Means For The US Economy; PTSD and Vietnam Veterans: A Lasting Issue Several Years Later; Great Moments From Baby Boomer Memory Lane; Baby Boomer; Baby Boomers In The Workplace; Influential Events That Shaped Baby Boomers; American Civil Rights Movement; Important Characteristics of Baby Boomers eLearning Professionals Should Know; Baby Boomers; Baby Boomers' Defining Characteristics Could Help Them Redefine Aging In America; How Are Baby Boomers Affecting The Workplace?; Understanding Baby Boomers At Work: Fast Facts For CHROs; What's The Baby Boom Generation Know For?; The Berlin Wall: It's Now Gone For As Long As It Stood—10,316 Days; Who Destroyed the Economy? The Case Against Baby Boomers; Cold War History 12 Total Points
  • Lesson 4 Video
  • Complete Assignment: Baby Boomer Experience
  • Assessment: Lesson 4 Exam

Lesson 5: The Generation Xers

This lesson will look at a little lesser-known generation, Generation X, and the attributes of the individuals who are a part of it. Additional lesson topics: Solving For X: How Several Events Shaped A Generation; Watergate Scandal; Generation X Characteristics; Chernobyl Disaster; Three Mile Island; When LA Erupted In Anger: A Look Back At The Rodney King Riots; The Common Characteristics of Generation X Professionals; Why Gen X Is So Pissed At Millennials; Generation X Gen X ; Xennials, The Microgeneration Between Gen X and Millennials 11 Total Points
  • Lesson 5 Video
  • Complete Assignment: Generation X
  • Assessment: Lesson 5 Exam

Lesson 6: The Millennial Generation

This lesson will focus on the Millennial generation that has been a rather hot topic in recent years when it comes to discussing the different generations in any context. Additional lesson topics: Columbine Shooting; 9/11 Attacks; Millennials In the Workplace: They Don't Need Trophies But They Want Reinforcement; Fox News Anchor Shepard Smith Emotionally Lists All Several Fatal School Shootings Since Columbine; Y2K Bug; Here Are All The Things Millennials Have Been Accused of Killing—From Dinner Dates to Golf; Millennials Outnumber Baby Boomers and Are Far More Diverse, Census Bureau Reports; Millennial Vs. Boomers: Habits and Characteristics; Millennials' Traits You Should Know About Before You Hire Them; Persian Gulf War; Interesting Statistics Employers Should Know About Millennials; The Deloitte Millennial Survey ; Timeline: The Deadliest Mass Shootings In The US; The Kent State Shootings; Barack Obama Elected As America's First Black President; The Great Recession; Oklahoma City Bombing 12 Total Points
  • Lesson 6 Video
  • Complete Assignment: Millennial Generation
  • Assessment: Lesson 6 Exam

Lesson 7: Generation Z

This lesson will look at the last and most recent generation in society and the workplace--Generation Z. Gen Z kids are an emerging group and much is still unknown about who they are and what they will become. Additional lesson topics: Occupy Movement: From Local Action to A Global Howl Of Protest; What Exactly Does The Occupy Movement Want?; Generation Z Characteristics: Several Infographics On The Gen Z Lifestyle; Years Ago Today, Steve Jobs Introduced The iPhone; Get Ready For Generation Z; Traits Of Generation Z; Occupy Wall Street: Several Years Later; Gen Z Can't Vote, But Here's Why They Matter In The Election; A “Mass Shooting Generation” Cries Out For Change; Your Guide to Generation Z: The Frugal, Brand-Wary, Determined Anti-Millennials; Key Differences Between Gen Z and Millennials; Characteristics Of Generation Z; Move Over Millennials, Here Comes Generation Z; Supreme Court Ruling Makes Same-Sex Marriage A Right Nationwide; No Child Left Behind: An Overview; The Every Student Succeeds Act: An ESSA Overview 12 Total Points
  • Lesson 7 Video
  • Complete Assignment: Generation Z
  • Assessment: Lesson 7 Exam

Lesson 8: Generational Differences in Work Motivation

For this lesson, the application of generational diversity and the differences between generations in regard to how they are motivated in the workplace will be discussed. This will include the different ways in which each generation is motivated in their work, as well as some of the ways that are shared across multiple generations. Additional lesson topics: Ways to Keep Talent Motivated; What Motivates Your Workers? It Depends On Their Generation; Generational Differences: When They Matter, and When They Don't; Different Motivations For Different Generations of Workers: Boomers, Gen X, Millennials, and Gen Z; The Several Things That Ultimately Motivate Employees to Achieve; Motivating Multigenerational Workforces; Why Leaders Need to Embrace Employee Motivation; Performance Management; Motivating Gen X, Gen Y Workers; You Need to Know What Motivation Is – Really; Ways Generation Z Will Differ From Millennials In The Workplace; Work-Life Balance Defined 12 Total Points
  • Lesson 8 Video
  • Complete Assignment: Motivating Employees of Different Generations
  • Assessment: Lesson 8 Exam

Lesson 9: Generational Differences In Leadership

This lesson will look at the expectations of leadership that the different generations have. What works best for Silents, Boomers, Gen-Xers, Millennials, and Gen Z will vary from group to group but expect there to be some similarities shared by multiple generations. Additional lesson topics: Managing Five Generations In The Workplace; The Several Traits That Define Great Leadership; Managing People From Several Generations; Why Leadership Is So Important to Millennials Right Now; Several Qualities That Make A Great Leader; Five Styles Of Gen X Leaders: Which One Are You?; Ways Millennials Are Changing Traditional Leadership; Leadership Styles Of Baby Boomers and Millennials; Leadership Values and Workplace Ethics 12 Total Points
  • Lesson 9 Video
  • Complete Assignment: Gen X vs. Millennials
  • Assessment: Lesson 9 Exam

Lesson 10: Generational Differences in Criticism and Feedback

This lesson will look at criticism and feedback within a multigenerational workplace. An explanation of what criticism and feedback are exactly what is necessary for either to be genuinely constructive, and what the general expectations are in the workplace in this area, will be discussed. Additional lesson topics: The Myth Of Millennial Entitlement; Are Baby Boomers A “Generation Of Sociopaths”?; Yelling Doesn't Work: How to Give Negative Feedback to Millennials; We Thought Gen X Was A Bunch Of Slackers. Now They're The Suits.; How to Give Four Generations Feedback; Ways to Be A Better Employer For Millennials and Generation Z; Taking Constructive Criticism Like A Champ; What's Wrong With Criticism; Millennials Are Struggling At Work Because Their Parents; The Several Best and Worst Criticism From A Boss; Generation Snowflake: Really? Part Several Of 3 ; Effectively Providing Feedback to Multiple Generations 12 Total Points
  • Lesson 10 Video
  • Complete: Lesson 10 Assignment: How do you receive criticism?
  • Assessment: Lesson 10 Exam

Lesson 11: Generational Differences In Recruiting

This lesson will look at the generational differences found in workforce recruiting, or the process in which employees are attracted and hired for a business. There are expectations about recruitment that are shared across generations, usually serving as a kind of general strategy that gets used by multiple industries and business structures. Additional lesson topics: Things to Know While Hiring In The Five Generation Workplace; Tips For Successful Employee Recruitment; Different Generations Require Different Tactics; Recruiting For Millennials, Gen Xers and Boomers Isn't That Different; Strategies For Recruiting A Multi-Generational Workforce; The Several Key Types Of Recruitment Strategies For Attracting Baby Boomers 11 Total Points
  • Lesson 11 Video
  • Complete Assignment: Gen Z vs. Gen X in Recruitment
  • Assessment: Lesson 11 Exam

Lesson 12: Retaining Workers Across Generations

This lesson will look at what needs to be done to retain workers across multiple generations. Topics will include what general expectations are in place in the workplace when it comes to employee retention practices and some of the common strategies that employers use in regard to this area, both in general and with each generation. Additional lesson topics: Learn How to Avoid Excessive Employee Turnover; Employee Retention Statistics That Will Make You Sit Up; Retention Strategies For Millennials: Several Ways to Reward; Leadership Tips For Attracting, Engaging and Retaining Talent; Tips to Better Employee Retention; How Employers Can Attract Generation Z; Learn About The Cost OF High Employee Turnover; This Is The Best Millennial Retention Strategy Ever; Surprising Employee Retention Statistics You Need to Know; Ways to Improve Employee Retention; Mistakes Managers Make That Case Good Employees to Quit; Retention Strategies For The Ages Literally ; Ways to Retain Your Great Employees; Strategies For Employers to Adapt to A Multi-Generations; How Can You Retain Baby Boomer Employees?; A Multigenerational Approach to Engagement and Retention 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Language and Etiquette of the Generations

This lesson will look at workplace language and etiquette and the variances associated with each generation. Both language and etiquette will be looked at separately with an explanation of what generally is associated with each and what views the generations have on them. Additional lesson topics: Generational Differences Chart PDF ; Nonverbal Communication In The Workplace; Types Of Communication Styles: Bridging The Generation Gap; Definition of Etiquette; Things You Need to Know If You Have A Gen X Boss; The Workplace Better Get Ready For Gen Z, The ‘Uber-Millennials'; Communication Styles Differ With Each Generation; The Perfect Way to Introduce Yourself In Any Setting ; Communication Patterns: Baby Boomers Gen Xers and Millennials; Mind The Gap! Bridge The Gap Between Baby Boomers; Learn About Active Listening Skills With Examples; Ways to Prepare For Generation Z In The Workplace; Writing and Editing Skills Lists and Examples; Business Etiquette Is Changing—And You Need to Follow Suit; Offensive Language In the Workplace; Appropriate Tone and Language In The Workplace; Phone Calls, Texts or Email? Here's How Millennials Prefer to Communicate 12 Total Points
  • Lesson 13 Video
  • Complete Assignment: Etiquette of Choice
  • Assessment: Lesson 13 Exam

Lesson 14: Obstacles and Mistakes Made in Managing Generational Diversity

Most experts can agree that a multigenerational workforce is a reality of the world and is going to be something that cannot easily be avoided. Additional lesson topics: The Barriers Of Managing A Multigenerational Workforce; Understanding Company Culture; Costly Mistakes Leaders Make When Managing Millennials; Why A Multi-Generational Team Is Key to Business Success; Age Diversity: Challenges and Solutions to Bridge The Inter-Generational Gap; The Perks And Importance Of Embracing A Multigenerational Workplace; The Challenges Of Managing A Multi-Generational Workforce; Tackling Several Key Challenges Of The Multigenerational Workforce 11 Total Points
  • Lesson 14 Video
  • Complete Assignment: Additional Obstacles
  • Assessment: Lesson 14 Exam

Lesson 15: The Future of Generations at Work

This final lesson will look at the potential future of generations at work. Topics will include some of the generations that have yet to enter the workforce and what impact they might have on how the workplace operates. Additional lesson topics: Powerful Ways to Help Your Employees Cope With Change; Workforce of the Future; As Work Changes, Leadership Development Has to Keep Up; Ways Leaders Strengthen and Prepare Their Teams For Change; The Complete Guide to Generation Alpha, The Children of Millennials; Generation Z Is Entering The Workforce – What Does This Mean For Management; How The Generation Born Today Will Shape The Future Of Work 75 Total Points
  • Lesson 15 Video
  • Lesson discussions: End of Course Poll; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Assessment: Lesson 15 Exam
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what generational diversity in the workplace means.
  • Describe the myths and misconceptions of generational diversity in the workplace.
  • Describe the Silent Generation.
  • Describe the Baby Boomer generation.
  • Describe the Generation Xers.
  • Describe the Millennial Generation.
  • Describe Generation Z.
  • Recognize generational differences that play a role in how to motivate employees at work.
  • Recognize generational differences in leadership styles.
  • Recognize generational differences in giving and receiving criticism and feedback.
  • Recognize generational differences in retaining and recruiting employees.
  • Summarize the difference in language and etiquette styles of the generations.
  • Describe common obstacles and mistakes made when managing generational diversity.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

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Document Your CEUs on Your Resume
Course Title: Generational Diversity in the Workplace
Course Number: 9770530
Lessons Rating: 4.5 / 5 Stars (643 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: April 2022
Course Type: Self-Paced, Online Class
CEU Value: 0.6 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $95.00 U.S. dollars

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Student Testimonials

  • "I think this course is so informative on how all of the different generations think in the workplace." -- Sarah G.
  • "I loved learning about each generation and how they view the workplace. As a millennial, I get to work with all generations and get to live these world life examples." -- Jenny B.
  • "I think this course has been very helpful for insight in to effectively leading diverse generations in the workplace. I was very interested in the section on recruitment since that is a big issue in my current job. I think there was a diverse workload and I loved the articles that were linked for extra learning. The grading was done very quickly and I appreciated that. Thank you!" -- Kathy B.

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