Online Class: Negotiation Skills
no certificate
with CEU Certificate*
-
10Lessons
-
17Exams &
Assignments -
3,579Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
In order to be effective at any business endeavor learning how to negotiate properly is not simply a "nice skill to have," it has become an essential requirement in career advancement. This course will teach you what you need to know in order to become accomplished at finding that perfect "middle-ground" in any deal. For those who relish the idea of engaging in what some call the "dance" of compromise, you will also profit from the beneficial information contained within this course. Lastly, those who tend to overshoot their mark will learn how to be more restrained in their negotiations. Making full use of this course, in its entirety, is the first step in getting more of what you want in life and business.
To develop your skills at negotiating, it is important to first understand some basic principles about what negotiating is and is not.
This is not about "memorizing" but about really hearing what the other person is saying to you, and words are only part of the story. With time you will become better equipped to "read between the lines" of what others are saying. Watch the speaker closely. Is he or she tense, edgy, and restless? Or relaxed, comfortable, and confident? Can the person be persuaded to change her or his mind, or has the person dug into a position? Would pressing the issue create a bigger problem, or is it the perfect time to push your point? These nuances can be discerned only when you have acquired the skill of listening well, so if you are not a good listener, you need to start by working on this first. How? Well, as the saying goes, how do you get to Carnegie Hall? Practice, practice, practice!
Start at home with those closest to you. If you live alone, practice with friends and acquaintances. You will start to notice that people respond well to being heard. Study the box below and start using the tips there in your next conversation. Keep using them until they become second nature.
The Dos and Don'ts of Listening Well:
|
Employee: "I need to leave work early this Friday, but I can stay late on Monday. Would that be all right?"
Boss: "I don't need you to stay late on Monday. How about staying late on Tuesday to help me prepare that big proposal I'm working on?"
Next time you and your partner or friends discuss dinner plans, pay close attention to how you handle your "opponent." Do you try to come to a conclusion that is satisfying to all, or a win-win settlement? Do you get angry or frustrated and storm from the room? Do you give up, give in, and just go along with what others want? Do you stubbornly refuse to bend at all? You can learn a lot about your negotiating style by observing these seemingly unimportant daily interactions. Use these situations to find your strengths and weaknesses; from these you can adjust, build, and expand on what you learn and apply this information to your business dealings.
Course Motivation
- Solidifying a job offer
- Negotiating a raise or promotion
- Buying a new or used car
- Purchasing a home or investment property
- Hashing out the stipulations of a new contract
- Bidding on a promising proposal or
- Even haggling at the market or over the phone
Lesson 1: Negotiation Basics
Lesson 2: The Importance of Knowledge and Information for Negotiating Well
Lesson 3: Common Negotiating Mistakes
Lesson 4: Using Trust, Human Behavior & Psychology for Better Negotiations
Lesson 5: Win/Win Negotiation
Lesson 6: The Ethics of Negotiation
Lesson 7: International Negotiation
Lesson 8: Making the Most of a Distant Situation
Lesson 9: Problematic Solutions
- An introduction and summary of what you’ll cover
- A topic breakdown entitled "Learn It"
- A lesson overview entitled “Conclusion”
- Additional reading, websites and other materials are listed under “Resources”
- 10 question review “self-tests”
- Plus highlighted terms, checklists, exercises, charts, graphs, lists, etc. are all seamlessly incorporated into the course materials to make learning easier and much more interactive.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Lesson 1: Negotiating Basics
- Lesson 1 Video
- Lesson discussions: Reasons for Taking this Course
- Complete Assignment: An Example of a Good Negotiation
- Assessment: Lesson 1 Exam
Lesson 2: The Importance of Knowledge and Information for Negotiating Well
- Lesson 2 Video
- Complete Assignment: Negotiation Preparation
- Assessment: Lesson 2 Exam
Lesson 3: Common Negotiating Mistakes
- Lesson 3 Video
- Complete Assignment: An Example of a Bad Negotiation
- Assessment: Lesson 3 Exam
Lesson 4: Using Trust, Human Behavior, and Psychology for Better Negotiations
- Lesson 4 Video
- Complete: Reading Body Language Activity
- Assessment: Lesson 4 Exam
Lesson 5: Win-win Negotiation
- Lesson 5 Video
- Complete Assignment: Practice Negotiating a New Marketing Plan
- Assessment: Lesson 5 Exam
Lesson 6: The Ethics of Negotiation
- Lesson 6 Video
- Complete Assignment: Handling an Unethical Scenario
- Assessment: Lesson 6 Exam
Lesson 7: International Negotiating
- Lesson 7 Video
- Lesson discussions: Global Negotiations
- Assessment: Lesson 7 Exam
Lesson 8: Making the Most of a Distant Situation
- Lesson 8 Video
- Lesson discussions: Methods of Communication
- Assessment: Lesson 8 Exam
Lesson 9: Problematic Situations
- Lesson 9 Video
- Assessment: Lesson 9 Exam
Lesson 10: The Secrets to Powerful Negotiation
- Lesson 10 Video
- Lesson discussions: What do you think about this course?; Program Evaluation Follow-up Survey (End of Course); Course Comments
- Assessment: Lesson 10 Exam
- Assessment: Final Exam
Learning Outcomes
- Define negotiation.
- Describe the importance of knowledge and information for negotiating well.
- Summarize common negotiating mistakes.
- Describe using trust, human behavior and psychology for better negotiations.
- Define win/win negotiation.
- Define the ethics of negotiation.
- Describe international negotiating.
- Describe making the most of a distant situation.
- Identify problematic situations.
- Summarize the secrets to powerful negotiation.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Choose Your Subscription Plan
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This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate | |
Includes CEUs | |
Self-paced | |
Instructor support | |
Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "I thought it was great and helpful. I like the way it was laid out with important information that was not filler." -- Margot R.
- "I really enjoyed myself in this course. I am glad that I took the time to do this course." -- Christie W.
- "The instructor was beyond super, did an excellent job and very informative." -- Joann M.
- "Great class, the instructor is very knowledable." -- Joann M.
- "I learned a lot from taking the Negotiting Skills class. I must admit I am not the best negotiator in my personal life and have had limited use in the business world. Basics: negotiating job offers, negotiating trainig and development courses, and salary increases. This course offered concrete methods to assist one through the entire negotiation process. The first courses gave me a base and the last set of courses fine tuned the process. Great lesson plan and I know I will be able to use my knew founded skills when I start my next career." -- Maureen H.
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