Course Syllabus

Course Description

Whether you are looking for a part-time job, a summer job, work to help you through college, to supplement your family income, or a possible career, working in the restaurant industry as a waiter or waitress can be your answer. This course will discuss all the necessary information for you to learn what the job is about, how to prepare for it, what you need to know, and whether or not you have the personality to do the job well.

Waiting tables is a time-honored tradition that started long ago in England and Europe, and came over to America and continues to this day. At one time, serving others for money used to be viewed as a lower-class line of work. Today there are people who make an excellent living waiting tables, pulling in nearly two thousand dollars a week.

Interviews with waiters, waitresses, hiring managers, and restaurant owners provide the information that you need to supply what they are looking for in a good waitress. Whether you wish to work in a family-style restaurant, or you want to work in a fine dining establishment, this course will guide you through the information you need to have in order to make a good decision about your work, and possibly whether or not you can improve your situation by waiting tables. In this course you will learn who you work with and why, what your job is in different restaurant settings, the various serving methods that have their origin in other countries, etc. You will also get some insight into serving alcohol, learning the requirements of your patrons and how best to serve them and their desires. Lastly, the course will reveal the very great need for safety and proper sanitation in order to avoid contaminating food that you will be serving to your customers. Waiting tables will turn you into a student of human nature. By the end of this course you will be prepared to apply at even the highest end restaurant.

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Learning Outcomes

By successfully completing this course, students will be able to:

Describe what the job role of the wait staff is and whether or not this is a job prospect for you.
Summarize the serving staff.
Describe types of service and table settings.
Describe table service.
Summarize taking orders.
Demonstrate suggestions and suggestive selling.
Recognize special situations.
Describe beverage service.
Describe team work.
Demonstrate sanitation and food safety.
Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment	Points
An Introduction	1 points
Lesson 1: So, You Want to be a Waitress?	10 points
Lesson 2: Duties of a Server	5 points
Lesson 2: The Serving Staff	11 points
Lesson 3: Types of Service and Table Settings	12 points
Lesson 4 : Table Service	11 points
Lesson 5: Giving and Collecting Orders in a Restaurant	5 points
Lesson 5: Taking Orders	11 points
Lesson 6: Suggestions and Suggestive Selling	11 points
Lesson 7: Dealing with Unhappy Customers	10 points
Lesson 7: Special Situations	12 points
Lesson 8: Side Work Duties of a Server	5 points
Lesson 8: Other Duties	10 points
Lesson 9: Beverage Service	10 points
Lesson 10: Team Work	12 points
Lesson 11: Sanitation and Food Safety	11 points
The Final Exam	47 points