Course Syllabus

Concierge 101: How to Run a Personal Service Business

Course Description

Whether a full-time mom, a young business person or simply someone looking to build a growing and viable business, an errand service is ideal for those with an entrepreneurial spirit. Small upstart dollars, flexibility and a growing industry are just some of the benefits to this business.

This course will help you to get the upstart information under your belt necessary for starting your own personal concierge service. You will gain practical business knowledge, insights into what is driving this new industry, information on how to best position yourself within it, how to market yourself and much more. You will learn what to do to make yourself stand out in the crowd and how to grow your new business.

The business is ideal for stay at home mothers, part-time artists and others who want a different pace to their livelihood. A personal errand service can be started with relatively small capital and can be expanded to your personal comfort level and in your timing. And remember, if you run your service as a business, then you will eventually expand it, eventually hire others to do the daily errands that you begin doing, and eventually become truly an executive of your own business.

Completely Online
Self-Paced
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Learning Outcomes

By successfully completing this course, students will be able to:

Summarize the current need and career choices in starting and running and personal service business.
Describe the target market.
Summarize skills needed to retain clients.
Summarize the business philosophy behind a personal service.
Describe upstart costs.
Define the appropriate price for your services.
Describe how to package related services with your business.
Describe methods of marketing your business.
Describe method for expanding your business.
Utilize client contracts.
Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment	Points
Lesson 1: Emerging Needs for Your Services	25 points
An Introduction	1 points
Lesson 1:The Growing Need for Your Services	10 points
Lesson 2: Identify and Know Your Market	25 points
Lesson 2: Knowing and Understanding Your Target Market	10 points
Lesson 3: Standards of Professionalism	20 points
Lesson 3:Professionalism and Good Manners	8 points
Lesson 4: Emergency in Errand Service Business	25 points
Lesson 4:Business Philosophy	10 points
Lesson 5: Starting Errand Service Business	25 points
Lesson 5:Upstart Costs	9 points
Lesson 6: Individual Task Pricing	20 points
Lesson 6:Pricing Your Services	10 points
Lesson 7: Personal and Business Needs	25 points
Lesson 7:Packaging Related Business Services	8 points
Lesson 8: Approaches to Market Service	20 points
Lesson 8:Marketing Your Services	10 points
Lesson 9: Virtual Offices in New Cities	25 points
Lesson 9:Growing Your Business/Expanding Your Services	10 points
Lesson 10: Time Management Issues	20 points
Lesson 10:Time Management & Misconceptions	10 points
Lesson 11: Important Elements of Client Contracts	25 points
Lesson 11:Client Contracts	10 points
The Final Exam	50 points