Course Syllabus

If you've been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting. 

In this General Secretary course, you will learn the foundational skills that all secretaries should have when they are sitting behind a desk.

This course includes:

• What a General Secretary Is
• Types of Secretaries
• Reception
• Scheduling
• Travel Arrangements
• Word Processing
• File System Management
• Spreadsheets  
• Correspondence  
• Dictation
• Office Equipment
• Effective Communication Skills
• Time Management
• Handling Difficult Situations
• Better to Have Training or Experience?

With these lessons, you will learn more about how to be an effective secretary both in your current role, as well as in future roles.

Each lesson provides detailed information that can be used in modern office settings today. Since each lesson builds on the lesson before it, you will begin to learn how to not only provide administrative support, but also how to be a valuable part of an office setting.

Today, secretaries are more than just the ones that handle basic tasks. They also provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs.

A secretary is the one that opens the door to presenting a solid reputation for their company. With this General Secretary Course, you will gain the skills to succeed, no matter what industry you choose.