Course Syllabus

How to Deal with Difficult Personalities

Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.

In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

Course material includes:

An overview of your rights in the workplace
Simple tips for reducing stress on the job
Establishing boundaries
Effective collaboration
Conflict resolution
Interpreting body language
Coping with aggressive behavior
Dealing with critics and power freaks
Working with slackers and energy vampires
Avoiding the gossip mill
Gender differences in the workplace
What to do when prejudice rears its ugly head
Standing up to a bullying boss

Completely Online
Self-Paced
Printable Lessons
Full HD Video
6 Months to Complete
24/7 Availability
Start Anytime
PC & Mac Compatible
Android & iOS Friendly
Accredited CEUs

Universal Class is an IACET Accredited Provider

Learning Outcomes

By successfully completing this course, students will be able to:

Describe basic conflict resolution processes.
Evaluate body language.
Identify bullies.
Recognize power struggles.
Describe and identify slackers and energy vampires.
Recognize office gossip and its effects on the workplace.
Recognize and reconcile problematic personalities.
Describe methods for dealing with a bully as a boss.
Describe benefits of successful collaboration.
Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment	Points
An Introduction	1 points
Lesson 1 Assignment: Are You a Difficult Person?	2 points
Lesson 1: Course Introduction	9 points
Lesson 2: Basic Conflict Resolution	10 points
Lesson 3: Understanding Body Language	11 points
Lesson 4: Bullies	12 points
Lesson 5 Assignment	2 points
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache	11 points
Lesson 6: Slackers and Energy Vampires	12 points
Lesson 7: Gossip Girls (and Guys)	12 points
Lesson 8 Assignment	2 points
Lesson 8: Problematic Personalities	12 points
Lesson 9: When Men and Women Collide: Gender Differences In The Workplace	9 points
Lesson 10 Assignment	2 points
Lesson 10: When The Bully Is Your Boss	10 points
Lesson 11: Successful Collaboration	10 points
The Final Exam	54 points