Course Syllabus

Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.

From accusations to manager conflict and more, this course will help you learn more about what's actually happening when conflict arises. You will learn how to understand your own conflict style – and how that may or may not be helpful to the situation.

In addition, this course provides practical and real life tips for companies who are facing long-term conflicts, even discussing how to manage an employee who seems to be causing the trouble. If you've been wondering whether conflict at work can be solved, or even just minimized, then this is the course for you.  No matter what a company may be facing, these conflict management strategies will ensure a smooth transition from conflict to learning opportunity.